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FALCON

BPO

Our Expertise

Call Center & Consulting Services


LIVE TRANSFER
inbound call center

we are providing top quality,exclusive and double verified live transfers to our client to take their revenue to next level.

call center
outbound call center

 We are a premier provider of high quality inbound customer services, sales solutions, 24/7 inbound, outbound and multi-channel support.

customer support
it services

 We are dedicated to delivering the highest level of customer satisfaction by offering superior inbound call center and answering services.

lead generation
inbound call center

 We have been providing outbound,Exclusive,Real Time high quality leads to help our clients to enhance their sales.


DIRECT SALES
outbound call center

We have one of the best sales training programs that enable our team of sales professionals to generate high quality leads for clients.

24/7 SUPPORT
24/7 ticket support

We Provide 24/7 ticket support and online support in working hours to help you solve your problems and querries.

WHAT WE DO

Dedicated to Serving you

15 +

years of
experience

At Falcon BPO, we provide high-quality call center services designed to help your business grow. Specializing in lead generation, final expense insurance, and auto insurance campaigns, we connect you with the right customers through professional and results-driven outreach.

Our experienced agents are trained to handle every call with care and compliance, delivering real value whether it’s generating qualified leads, guiding clients through insurance options, or supporting customer needs. We also offer tailored solutions like appointment setting, telemarketing, and customer support to keep your operations running smoothly..

Beyond our core services, we also offer customer support, appointment setting, warm transfers, and telemarketing solutions that allow you to stay connected with your audience. Whether you’re looking to boost sales, reduce customer churn, or expand your reach, Falcon BPO has the expertise and technology to support your goals.

With a focus on quality, performance, and customer satisfaction, Falcon BPO acts as a trusted extension of your team. Let us help you reach your goals faster — partner with Falcon BPO today.

TESTIMONIALS

What Our Clients Say?


Zainab Sheikh

I joined Falcon BPO without any prior experience, but the training sessions were outstanding. They helped me polish my English and customer handling skills. It’s a great place for anyone in Pakistan looking to build a career in the call center industry

Ali Raza

Falcon BPO has been a game-changer for me. The work environment is professional yet friendly, and the management genuinely supports growth. I’ve learned so much about communication and sales here. Proud to be part of a company representing Pakistan globally!

Claire Benson

What I love about Falcon BPO is their punctuality with salaries and incentives. The work culture is respectful, and supervisors are always ready to guide us. It’s rare to find such a supportive environment in the BPO sector of Pakistan.


Sana Malik

Falcon BPO has provided me the flexibility I needed as a working woman in Pakistan. The shifts are manageable, and the company ensures a safe and comfortable workplace for female employees. Highly recommended for anyone seeking stability and growth


Faisal khan

I’ve worked in a few call centers before, but Falcon BPO stands out for its professional setup and performance-based rewards. They recognize hard work and promote deserving individuals. Definitely one of the best BPO companies in Pakistan!

FAQ

Have Any Questions?

What types of insurance leads do you specialize in?

We specialize in generating leads for life insurance, auto insurance, Medicare, and various inbound services.

How do you ensure the quality of the leads provided?

We utilize targeted marketing strategies, data validation, and rigorous screening processes to ensure high-quality leads.

What is your average conversion rate for the leads you generate?

Our average conversion rate is approximately 75%, reflecting our focus on delivering effective leads

Can you describe your experience in handling Medicare-related inquiries?

Our team has extensive training and experience in Medicare services, ensuring we can effectively address complex inquiries.

What are your pricing models for lead generation services?

We offer flexible pricing models, including pay-per-lead and subscription options, tailored to meet your specific needs.

How quickly can you deliver leads once an order is placed?

We typically deliver leads within 03 days, ensuring timely access to potential clients.

Do you offer any guarantees or refunds if leads do not meet certain criteria?

Yes, we offer a satisfaction guarantee and will provide refunds or replacements for leads that do not meet agreed-upon criteria.

How do you handle compliance with regulations in the insurance industry?

We adhere to all relevant laws and regulations, including GDPR and HIPAA, ensuring compliance in our lead generation practices.

Can you provide references or case studies from other clients?

Absolutely! We can provide testimonials and case studies upon request to showcase our successful partnerships and results..